Commercial Platform FAQ
Quick answers about membership, wholesale purchasing, payments, delivery, and sales support
How do I join the commercial platform?
Complete the membership form and upload your company documents. Wholesale pricing and ordering are enabled after management verifies your account.
Why can’t I see product prices and stock?
Wholesale prices and exact stock levels are visible only to verified corporate accounts. You can track verification status in your dashboard.
How can I contact a category sales manager?
Select the category in the catalog and choose “Start or continue conversation.” The private chat supports text, files, and voice messages.
Which payment methods are supported?
Depending on your company level and agreement, cash, credit, cheque, or hybrid payment may be enabled. Available methods appear during checkout.